These Terms and Conditions (“Terms”) govern your access to and use of the ACD Legal Support website (the “Site”). The Site is operated by ACD Holdings, LLC, doing business as ACD Legal Support (“Company,” “we,” “us,” or “our”).

By accessing or using the Site, you agree to be bound by these Terms. If you do not agree to these Terms, please discontinue use of the Site immediately.

1. ABOUT THE SITE AND SERVICES
The Site provides information regarding clinical litigation support, medical-legal auditing, and operational legal services. It allows authorized users to submit inquiries, upload case data for review, and request professional services.

The Site is provided for general informational purposes only. We reserve the right to update, modify, or discontinue any part of the Site at any time without notice.

2. NO LEGAL ADVICE; NO ATTORNEY-CLIENT RELATIONSHIP
ACD Legal Support is not a law firm and does not provide legal advice, legal representation, or legal opinions. Nothing on this Site constitutes legal advice. Content should not be used as a substitute for the advice of a licensed attorney.

Supervision: All clinical auditing, paralegal, and litigation support services are provided strictly under the direction and supervision of licensed attorneys.

No Relationship: Submission of information through this Site—including case intake forms or contact requests—does not create an attorney-client relationship, fiduciary duty, or a confidential relationship between you and ACD Legal Support.

3. PRIVACY POLICY AND MOBILE DATA
Your use of the Site is also governed by our Privacy Policy and HIPAA Compliance Statement. By using the Site, you acknowledge and agree to the data collection and security practices described therein.

Mobile Information Non-Sharing: Notwithstanding anything to the contrary in our Privacy Policy, no mobile telephone numbers or text messaging originator opt-in data and consent will be shared with, sold, or rented to third parties or affiliates for marketing or promotional purposes.

4. PERMITTED USE
You agree to use the Site only for lawful purposes and in accordance with these Terms. You are prohibited from:

Using the Site in any way that violates federal, state, or local laws.

Attempting to gain unauthorized access to our servers, encrypted vaults, or internal systems.

Introducing viruses, malware, or other harmful code.

Using automated tools (including bots, scrapers, or crawlers) to collect data from the Site without express written permission.

Interfering with the security or operational integrity of the Site.

5. FORM SUBMISSIONS AND DATA INTEGRITY
By submitting information through the Site, you warrant that all data provided is accurate and complete.

Confidentiality: While we utilize enterprise-grade encryption for case intake, standard contact forms should not be used to transmit highly sensitive personal information unless specifically requested by our secure portal.

Accountability: You are responsible for ensuring that any medical records or PHI uploaded to our platform are done so in accordance with your own firm’s privacy obligations and client authorizations.

6. SMS AND MOBILE MESSAGING TERMS
By providing your mobile phone number and opting in to receive communications from us, you agree to receive text messages (SMS and MMS) from ACD Legal Support.

Purpose & Frequency: Mobile messages may include operational updates, case status notifications, appointment reminders, and responses to your direct inquiries or web form submissions. Message frequency varies based on your interactions with us and your active cases.

Opt-Out: You can cancel the SMS service at any time. Just text "STOP" to our number. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time.

Help: If you are experiencing issues with the messaging program, you can reply with the keyword "HELP" for more assistance, or you can get help directly by emailing .moc.troppuslageldca%40ofni

Rates: Message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

Liability: Carriers are not liable for delayed or undelivered messages.

7. INTELLECTUAL PROPERTY
All content on the Site—including text, graphics, logos, and clinical process descriptions—is owned by or licensed to ACD Holdings, LLC and is protected by U.S. and international intellectual property laws. You may view and print pages for personal, non-commercial use only. Any other use, including reproduction or distribution, is strictly prohibited without written consent.

8. LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ACD HOLDINGS, LLC AND ITS AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF YOUR USE OF THE SITE.

Our total liability for any claim arising out of or relating to the Site will not exceed One Hundred Dollars ($100) or the amount you paid to access the Site, whichever is greater.

9. MANDATORY ARBITRATION AND CLASS ACTION WAIVER
Any dispute arising out of or relating to these Terms or the Site shall be resolved exclusively through final and binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules.

Venue: The arbitration will take place in Texas.

Individual Basis: Arbitration shall be conducted on an individual basis only. You waive any right to participate in a class-action lawsuit or class-wide arbitration.

10. INDEMNIFICATION
You agree to indemnify and hold harmless ACD Holdings, LLC and its officers from any claims, damages, or expenses (including legal fees) arising out of your misuse of the Site or violation of these Terms.

11. GOVERNING LAW
These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles. Any legal proceedings not subject to arbitration shall be brought in the courts of Harris County or Travis County, Texas.

12. CONTACT INFORMATION
Questions regarding these Terms may be directed to:

Legal Inquiries: moc.troppuslageldca%40ofni

Technical Support: moc.troppuslageldca%40troppus