PRIVACY POLICY
Last Updated: April 26, 2026
ACD Legal Support, operated by ACD Holdings, LLC (the “Company,” “we,” “us,” or “our”), is committed to protecting the privacy of visitors and individuals who interact with our platform. This Privacy Policy explains how information is collected, used, stored, and safeguarded. This policy is intended to comply with applicable privacy laws and clarifies the limited, non-legal nature of our services.
1. DEFINITIONS“Site” refers to the ACD Legal Support website and all subdomains.
“Services” refers to clinical litigation support, medical-legal auditing, and operational legal assistance as described on the Site.
“You” refers to any individual, law firm representative, or contractor who visits the Site or submits information through it.
By accessing the Site or submitting information, you consent to the collection and use of information as described in this Privacy Policy.
2. INFORMATION WE COLLECTWe collect Personal and Non-Personal Information only to the extent voluntarily provided or automatically collected through standard website technologies.
Personal Information: This includes your name, email address, law firm name, and professional background provided via contact or service request forms.
Protected Health Information (PHI): Any medical records or sensitive case data uploaded for review are governed by our HIPAA Compliance Statement and applicable Business Associate Agreements (BAA).
Non-Personal Information: Browser type, device type, referring URLs, and access timestamps are collected to improve website performance.
3. COOKIES AND TRACKINGThe Site may use cookies or similar technologies to understand visitor interaction and improve usability. You may disable cookies through your browser settings; however, doing so may affect certain features of the Site.
4. HOW WE USE AND PROTECT INFORMATIONPersonal Information is used solely for legitimate business and operational purposes.
Strict Data Restriction: We do not transfer, disclose, or share consumer data with any external organizations for marketing or third-party purposes under any circumstances.
Internal Controls: We maintain rigorous internal access-level permissions. Data is restricted to the specific MD/RN and drafting team assigned to your case file.
No Commercial Sharing: We do not sell, rent, or trade your Personal Information.
5. LEGAL AND REGULATORY DISCLOSURESWe may disclose information if we believe in good faith that such disclosure is necessary to:
Comply with applicable laws or legal processes.
Respond to lawful governmental or judicial requests.
Protect the rights, property, or safety of the Company or our clients.
6. DATA SECURITYWe implement enterprise-grade administrative, technical, and physical safeguards (including AES-256 encryption) to protect Personal Information. While we utilize industry-leading security protocols, no method of electronic transmission is 100% secure. By using the Site, you acknowledge and accept these inherent risks.
7. COMMUNICATION PREFERENCESEmail: You may opt out of non-essential communications by following the unsubscribe instructions in our emails. Operational communications will continue for all active matters.
SMS: You may opt out of SMS communications at any time by replying STOP to any message.
8. NO LEGAL SERVICES OR ATTORNEY-CLIENT RELATIONSHIPACD Legal Support is not a law firm and does not provide legal advice, legal representation, or legal opinions. All services are provided only under the direction and supervision of licensed attorneys. Submission of information through this Site does not create an attorney-client relationship or a fiduciary duty.
9. THIRD-PARTY LINKSThe Site may contain links to third-party tools or portals. We are not responsible for the privacy practices or content of these external sites.
10. CHANGES TO THIS POLICYWe reserve the right to update this Privacy Policy at any time. Updates will be posted on this page and become effective immediately.
11. CONTACT INFORMATIONFor questions regarding this policy or to submit a data inquiry, please contact:
Privacy Officer: moc.troppuslageldca%40ycavirp
General Inquiries: moc.troppuslageldca%40ofni